Always read the fine print

Written by Mike

Topics: General

I am back in Bangkok now and I spent my first day locating the Canon service center. I bought a new Digital Canon SLR just before I left and I just now discovered a small problem with it.

When I was in the store in Australia, the sales guy confirmed that the warranty was in fact international. I explained to him that this was important as I was going traveling. Only now looking at the warranty card it says it is valid only for Australia and New Zealand. Either the sales person didn’t know and just made up an answer, or he straight out lied to me to make the sale.

I have emailed the store, asking for an explanation. I intentionally bought the camera in Australia as I thought I would be dealing with a more honest retailer. I could probably could have gotten a better deal in Thailand or China where I am heading next.

Perhaps I was in the wrong for not checking the warranty in the store, but since I had already checked with the salesperson I thought I was well covered. The repair fee shouldn’t be much, but I am pissed off with that sales guy.

He did the hard sell to an extend the warranty for three years. I have dealt with a lot of electronic gear over the years and have generally found stuff to break within the first year, so I don’t bother with extended warranties. The only exception is laptops. Laptops only have a life of three years, so getting a 3-year warranty with them is a good investment.

So, I only took the year warranty which now looks only valid in Australia. I am going to wait to hear what they say before actually naming them here.

6 Comments Comments For This Post I'd Love to Hear Yours!

  1. Claire says:

    Why do only laptops only have a life of three years? I’m curious about that. I thought laptops lasted longer than that. People may load them with all kinds of garbage, but once you clean them out they’re good as new. Is it because you are assuming people want the newest tech?

  2. Mike says:

    If you are using your laptop for work, I think you really need to plan to get a new one every three years. Usually after three years you start having all kinds of trouble even after reloading the OS. That is just my experience with HP/IBM laptops.

  3. Two things always go bad on laptops: the battery and the hard drive. The battery degrades after a year and becomes unbearable after the second year. The hard drive randomly dies between year two and four depending on the thermal design and how it is handled. Most warranties don’t cover the battery and hard drives are pretty cheap so an extended isn’t always such a great idea. Depends on the cost to begin with, I suppose.

  4. Tyler Weaver says:

    In the US if a salesperson made such a claim you would be right for suing them. It is an implied warranty, an implied warranty warranty no less.

  5. Tyler Weaver says:

    In the US if a salesperson made such a claim you would be right for suing them. It is an implied warranty, an implied warranty warranty no less.

  6. Cynthia Carroll says:

    If it is for Australia and New Zealand, it is international, since they are different countries, so even in the US you wouldn’t have grounds for suing. And you have no proof.

    My screen went on my laptop, and it was over three years old. Even if nothing goes wrong with a laptop physically, you’ll find that software and websites are more and more demanding of resources, and the older, smaller, slower machine won’t cut it. Then you start thinking about upgrades, and at that point, you realize you might as well get something new.

Leave a Comment Here's Your Chance to Be Heard!